Refund Policy

Last updated: February 23, 2026

At Crusty IPTV, we provide digital services that are delivered electronically. Please read this Refund Policy carefully before making a purchase.

1. Digital Services

All products sold on our website are digital services. Once activated or delivered, the service is considered fully performed.

2. No Refund After Delivery

No refunds will be issued once the service has been delivered or activated. By completing your purchase, you acknowledge that access to the service may begin immediately.

3. EU Customers – Waiver of Right of Withdrawal

If you are located in the European Union, you normally have the right to withdraw from a digital purchase within 14 days without giving any reason.

However, under Article 16(m) of Directive 2011/83/EU on Consumer Rights, this right does not apply once the digital content or digital service has begun with your prior express consent and acknowledgement that you thereby lose your right of withdrawal.

By placing an order on our website and completing payment, you:

Therefore, once your service has been delivered or activated, you are no longer eligible for a refund under EU consumer protection law.

4. Before Activation

If you contact us before your service has been activated or delivered, we may review your request at our sole discretion.

5. Incorrect Orders

Customers are responsible for ensuring that all order details, including selected plan and email address, are correct at the time of purchase. We are not responsible for errors caused by incorrect information provided.

6. Service Issues

If you experience technical issues, please contact us first. We will make reasonable efforts to assist and resolve any service-related problems.

7. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without contacting us first may result in immediate suspension or permanent termination of your service.

8. Contact

For refund-related inquiries, please contact us at:
Email: contact@crustyiptv.com