Privacy Policy

Last updated: February 23, 2026

This Privacy Policy explains how Crusty IPTV (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website and purchase our services.

1. Information We Collect

We may collect the following types of information:

• Contact details: name and email address (provided when placing an order).
• Order information: product/plan selected, order status, and timestamps.
• Payment information: payments are processed by Stripe. We do not store your full card details on our servers.
• Technical data: basic device/browser information and IP address may be collected through standard server logs for security and troubleshooting.

2. How We Use Your Information

We use your information to:

• Process your order and deliver the service (typically within 24 hours).
• Send order-related emails (payment confirmation and service delivery updates).
• Provide customer support and respond to inquiries.
• Prevent fraud, abuse, and protect the security of our website.
• Comply with legal obligations where applicable.

3. Legal Bases for Processing (EEA/UK)

If you are located in the EEA/UK, we process personal data under the following legal bases:

• Contract: to provide the service you purchase.
• Legitimate interests: to secure our website, prevent fraud, and improve our services.
• Legal obligation: where required by law.
• Consent: where you have provided consent (e.g., for certain optional communications, if applicable).

4. Payments (Stripe)

Payments are handled by Stripe. When you pay, Stripe processes your payment information in accordance with their privacy policy. We may receive limited information from Stripe (such as payment status, transaction identifiers, and the email address used).

Stripe’s privacy policy can be found on Stripe’s website.

5. Sharing of Information

We may share your information only in the following cases:

• Service providers: payment processors (Stripe) and email delivery providers (if used) to operate our service.
• Legal requirements: if required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: to protect our rights, users, and services in cases of fraud or abuse.

We do not sell your personal information.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements.

7. Cookies

We may use cookies or similar technologies for basic site functionality and security. If we use analytics or marketing cookies, we will display a cookie notice where required by law.

8. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access, correct, or delete your personal information.
• The right to object to or restrict certain processing.
• The right to data portability (where applicable).
• The right to withdraw consent (where consent is the legal basis).
• The right to lodge a complaint with your local data protection authority.

To exercise your rights, contact us using the email address below. We may need to verify your identity before fulfilling requests.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards to protect your data in accordance with applicable laws.

11. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us personal data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact

If you have any questions about this Privacy Policy or your personal data, contact us:
Email: contact@crustyiptv.com